Synergy Positioning Systems extends its comprehensive reach

September 27, 2017 – Servicing the civil construction and geospatial industries for over 20 years, Synergy Positioning Systems has extended its back-up offering to clients even further in recent times, with dedicated support for its many clients in every corner of the country.

Upon its formation in the late 1990s, Synergy Positioning Systems was established upon a solid base of experience in both civil construction and geospatial surveying.

In the intervening two decades, Synergy has become synonymous with a variety of world-leading technologies from systems manufacturers including Topcon among others. Advancing the collective abilities and project results of the New Zealand civil construction industry by offering an ever-expanding range of cutting-edge hardware and software solutions has remained key for the company.

In the past 12 months, Synergy has pushed ahead again, expanding its efforts in terms of service support for an increasing number of clients in every corner of the country, and beyond.

Louie Schutte, General Manager – Sales and Marketing, says that Synergy Positioning Systems has bolstered its support focus with the development of a robust national service team.

“We now have support and service locations in Auckland, Wellington and Christchurch, with trained technicians providing technical back-up for our many clients on a regional basis,” he says.

“With construction activity at a peak throughout the country, we recognise that we need to have trained service technicians able to cover a lot of ground in a hurry if needed. We also know that support and servicing is vital for so many of our clients, as tough working environments and weather conditions add uncertainty to project timelines. Our team needs to work in with our clients’ availability.

“We’ve established ourselves as a proven consultancy in terms of our ability to recommend the right tools for projects of all scales. But with new technology, such as machine control systems or back-end project management software, developing so rapidly in terms of what it can achieve for construction firms, it has become ever-more important to offer our customers the ability to make the most of the capabilities of these systems.”

Louie says a big effort has also been made in recent years to ensure Synergy Positioning Systems’ technical support staff have been fully trained to a factory level.

As well as installing control boxes in cabs and ensuring machine control systems are calibrated to suit the environment and machine they are fitted to, Synergy’s team can also provide knowledgeable advice on utilising advanced project management software, such as the job-site monitoring and planning system, Sitelink3D.

“Adopting these sorts of technology suites – whether through investing in them or renting them on a fixed-term basis – is a big step-change for companies. So, we have to be able to provide all the answers when they are needed. For a company to get the most out of a comprehensive system such as Sitelink3D, for example, the education process is ongoing. This is where we can help,” he says.

Equally crucial to Synergy’s client support performance is the Kiwi company’s direct line to the global development teams from the brands it represents in our part of the world.

“As an established distributor, we have a fantastic relationship with Topcon in America, for example,” continues Louie.

“We’ve been able to maintain a solid connection with companies such as Topcon, and we really see the benefits of this relationship in terms of their ability to support us, which allows us to deliver solutions that fit our clients’ needs.

“Over time we’ve been able to relay back to the likes of Topcon a pretty comprehensive picture of the challenges associated with civil construction or geospatial surveying in our country. As a result, they know as much as we do which products will work for New Zealand’s contracting and surveying industries, so there is knowledge going both ways there; that’s a pretty powerful position to be in as a distributor.”

Today, Synergy Positioning Systems offers an end-to-end service for its many clients, with the ability to provide the latest technology through its solid connections with some of the construction industry’s most powerful and widely-recognised brands.

Similarly, the company’s ability to provide rapid technical support and service back-up for a wide variety of customers from one end of New Zealand to the other, reaffirms its reputation as a tried and tested partner for entities of all sizes within the multi-faceted New Zealand civil construction and surveying industries.

“We offer the New Zealand civil construction industry the best products available,” concludes Louie. “So, it’s logical that we need to back these products up with the best support service offering as well.”